CHIRIPAL TEXTILE MILLS PRIVATE LIMITED aims to help customers who receive products that are defective, damaged, incorrect or unsuitable.
When you can ask for help
- The product arrived damaged or defective.
- You received a different product, colour or size than confirmed.
- The product is unsuitable, for example a size that does not fit.
How to make a request
- Email chiripaltextilemills@gmail.com as soon as possible after delivery.
- Include your name, order details, the reason for the request and clear photos of the product and packaging.
- Keep the product unused, unwashed and with original tags and packaging until we respond.
Review of requests
Each request is reviewed individually. Requests are not automatically approved. Return eligibility, timelines, pick-up arrangements and any exchange will be confirmed by the company in writing.
Refunds
As orders are paid by Cash on Delivery, any approved refund will be made by a method agreed with the company. Refund timelines will be communicated at approval.
Cancellations
You may ask to cancel an order by email before it is dispatched. Once dispatched, cancellation may not be possible and the return process may apply instead. Note that the order form on this website does not transmit orders, so nothing needs cancelling unless you have confirmed an order with us directly.